Terms and Conditions for Umbra Walls
Welcome to Umbra Walls. These Terms and Conditions govern your use of our online platform and the services provided by Umbra Walls (referred to as "we," "us," or "our"). By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. Services Overview
Umbra Walls specializes in interior design solutions focusing on high-quality wall coverings. Our services include, but are not limited to, custom wallpaper design and printing, professional installation, bespoke mural creation, thorough surface preparation, texture consultation, and digital mock-up services for both residential and commercial projects.
2. Acceptance of Terms
By engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and others who access or use our services.
3. Custom Design and Production
- Design Approval: For custom wallpaper and mural designs, we provide digital mock-ups for your review and approval. Production will only commence after final approval has been explicitly given by you. Any changes requested after final approval may incur additional charges and extend project timelines.
- Color Accuracy: While we strive for the highest color accuracy, variations may occur between digital mock-ups, physical samples, and the final printed product due to differences in screen calibration, print processes, and material absorption. We recommend ordering samples where available.
- Client-Provided Content: If you provide us with designs, images, or other content for custom projects, you warrant that you own or have the necessary licenses and permissions to use and allow us to use such content, and that such content does not infringe upon any third-party rights.
4. Installation Services
- Surface Preparation: Our professional installation service includes standard surface preparation. Any significant wall repairs, extensive filling, sanding beyond standard preparation, or mold remediation required will be identified and quoted separately. It is the client's responsibility to ensure the walls are structurally sound and free from moisture issues.
- Site Access: You agree to provide our installation team with safe and clear access to the installation area during agreed-upon hours. Delays caused by lack of access or site unreadiness may result in additional charges.
- Post-Installation Care: We will provide care instructions for your new wall coverings. Proper maintenance is crucial for longevity and is your responsibility.
5. Quotations and Payments
- Pricing: All quotations are valid for the period specified in the quotation. Pricing is subject to change without notice for new inquiries.
- Payment Terms: A deposit is typically required to commence design and production. Final payment for products and services is due upon completion or as otherwise agreed in the project contract.
- Late Payments: Late payments may incur interest and administrative charges as per the terms outlined in your invoice.
6. Cancellations and Refunds
- Custom Products: Due to the bespoke nature of our custom wallpaper and murals, orders cannot be canceled or refunded once final design approval has been given and production has started, unless the product is defective or not as specified.
- Service Cancellations: Cancellation of installation services must be made with sufficient notice, as specified in your project agreement, to avoid cancellation fees.
7. Intellectual Property
All designs, artwork, digital mock-ups, and content created by Umbra Walls remain our intellectual property unless otherwise agreed in writing. You may not reproduce, distribute, or otherwise use our designs for commercial purposes without explicit written permission.
8. Limitation of Liability
Umbra Walls will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on our services; (iii) any content obtained from our services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Singapore.
10. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide reasonable notice of any new terms taking effect. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.
11. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
Umbra Walls
78 Amoy Street, #03-01
Singapore, Singapore, 069897