Privacy Policy for Umbra Walls
Umbra Walls is deeply committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with our interior design and wall coverings services. By using our site or engaging with our services, you consent to the practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This may include your name, address, email address, phone number, and other contact details when you request a quote, make an inquiry, or engage our services.
- Project-Related Information: Details about your interior design project, including preferences, measurements, photographs of your space, design choices, and other information relevant to custom wallpaper design, bespoke murals, and installation.
- Technical Data: Information collected automatically when you visit our site, such as your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This is primarily for analytics and improving site functionality.
- Communications: Records of our correspondence, including emails and other interactions, to ensure effective service delivery and for quality assurance.
How We Use Your Information
The information we collect is used for the following purposes:
- Service Delivery: To provide our custom wallpaper design and printing, professional installation, bespoke murals, surface preparation, texture consultation, and digital mock-up services.
- Communication: To respond to your inquiries, provide quotes, send updates about your project, and offer customer support.
- Personalization: To tailor our services and recommendations to your specific needs and preferences.
- Marketing and Promotion: With your consent, we may use your contact information to send you updates about our new products, services, or special offers that may be of interest.
- Website Improvement: To analyze website usage, identify trends, and improve the functionality and user experience of our online platform.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes without your explicit consent. We may share your information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, or shipping companies, provided they agree to keep this information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when required by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations or protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or submit your personal information. These include physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our site uses "cookies" to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes and to track information about your site usage. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Third-Party Links
Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Changes to This Privacy Policy
Umbra Walls reserves the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Umbra Walls
78 Amoy Street, #03-01,
Singapore, Singapore, 069897